Shipment Methods:
All freight is F.O.B. Zumbrota, MN. Shipments are made via parcel service and licensed interstate common carriers to the address of your choice. A Common Carrier delivery is only to the tailgate of the truck. The driver is not responsible for removing the merchandise off the truck. Though the driver may help, the driver is not obligated to do so. You will be able to open the cartons and remove the stair or stair parts in several smaller pieces.
Additional Shipping Charges:
At the time you place your order, Custom Iron estimates a shipping fee based on the information that you supply. The freight company may charge a residential fee, phone notification fee, and a fuel surcharge. A Common Carrier considers any delivery not made to a commercial loading dock to be a "Residential" delivery. This includes job sites, businesses without a loading dock area, and residences.
Shipping Charges to Avoid:
If the freight company attempts to deliver your merchandise and no one is there to receive it, you will be charged a fee for redelivery. If you change the delivery address after the shipment has left the factory, there will be an additional reconsignment fee.
Express Service Delivery:
Express service delivery is available at an additional cost. Please inquire.
Damage or Shortage:
Custom Iron carefully inspects and packs each order before shipping. Custom Iron is not responsible for damage that occurs once the product leaves the factory. This includes shipment, on or off site storage, or damage that occurs during installation. Upon arrival of shipment and before signing the carrier's bill, inspect the shipment for visible damage.
If the packaging is damaged, open and inspect the contents. Note any shortage and/or damage to the product and/or packaging on the freight bill. Do not continue to unpack. Call us immediately. Custom Iron must be notified within 24 hours of delivery, of damage or shortage, concealed or otherwise. If product is damaged during shipment, Custom Iron can help you file a claim with the freight carrier only if you note the damage on the freight bill when the shipment is received.
Paint Damage:
Spiral stairs might incur small scratches during shipping. Touch-up paint will be provided. If extensive paint damage is evident upon receipt, follow the procedure above for Damage or Shortage.
Storage:
If your order is ready to ship, but you are not yet ready to receive it, we will gladly store it for you for a nominal charge. However, payment is due as if the order was shipped.
Notice: The selection of stairs, railings, and railing system components and their compliance with building codes, safety laws, or any other law, ordinance, regulation, etc. that may apply is the sole and entire responsibility of the buyer and/or those representing the buyer.
Custom Iron has made every reasonable effort to ensure the accuracy of information and specifications published in the Custom Iron catalog. However, it is possible that the catalog contains errors or omissions. Therefore, catalog information and specifications will be subject to changes and corrections. Please rely on your Custom Iron Quotation and Sales Order acknowledgements as your source for actual specifications.