Open Account
Most of our products are custom made and therefore a deposit is often required even for open account customers. Our continuing business customers may apply for an open account by contacting the Credit Manager. To establish Net 30 terms, a credit application must be completed and approved. Timeliness of an approval depends upon your references. No further credit will be extended to accounts that are over 15 days Past Due. If you do not purchase for 9 months or have ownership changes, you might need to reestablish your account.
Payment Terms without Open Account
Most of our products are custom made for each order. Therefore, at the time an order is placed, a 50% deposit is required and arrangements to pay the balance must be made. Before the order is shipped, the balance of the order must be collected.
In order to efficiently process your order and minimize delays, we might ask for the total payment when the order is placed. For example, if the order is less than $1000, or if the order will ship within one week of the order date.
Payment Methods
- Company Check or Personal Check
- Credit Card: VISA, MasterCard, Discover
- Check by Phone
Finance Charges: Past due accounts may be subject to a finance charge of 1 1/2% per month.
Returned Checks: A $30 service charge will be applied for each returned check.
CANCELLATION AND RETURN
Cancellations: Any cancellations will incur costs for work in progress. No cancellations are accepted for items that have been shipped.
Return Policy: Custom Iron does not accept returns for any custom parts. This includes painted stock parts. Any returns of unpainted stock parts must be authorized by Custom Iron. Credit for returned merchandise will be issued for resalable parts at the time the parts are received at Custom Iron. There is a minimum restocking fee of 30%.
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