DESIGN AND ENGINEERING
Dimensions: Because of the organic nature of metal, some variation in parts is possible. Please contact us if you need a critical dimension. For best results do not assemble your work until you have received your entire order.
Lengths : Where 36-inch and 42-inch lengths are offered as standard items, the additional 6 inches on the 42-inch length is added on the bottom end only. You can specify otherwise.
Custom Lengths: Most balusters, newels, and panels are available in custom lengths. Unless specified, the length adjustment is made on the bottom end only.
Connections: The majority of Custom Iron products are fabricated using a combination of NOMMA #2 and #3 weld finish standards. Some product materials and designs restrict the type of weld finish standards that are possible during normal fabrication. Please inquire about pricing and availability for other weld finish standards.
Bright Metals: (unless specified otherwise) Brass, copper, and stainless components are supplied without any coating. Brass and copper are supplied with a polished finish. A variety of finishes are available, including, but not limited to:
- Polished
- Brushed
- Aged
A protective coating is optionally available for brass mid balusters. We do not coat brass handrails
Building Codes: The notice below is necessary because of local variations and interpretations of building codes, and because of conflicting requirements between different codes.
Custom Iron can build stairs and railings to meet any building code requirement. It is your responsibility to inform us of these requirements. We can supply code-related information for you to review with your local official.
Approval drawings: In many cases, approval drawings will be submitted and must be returned before order processing begins. Please carefully check the drawings and specifications before signing and returning them as "approved". Custom Iron will not be responsible for costs to correct "problems" on product that meets the specifications.
ORDERING
Use the order guides in the product sections to provide the necessary information for a quotation or to place an order. Include drawings or sketches if necessary. You can contact us by E-mail, FAX, U.S. Mail or Phone.
E-mail: info@customiron.com
FAX: 507.732.7837
U.S. Mail: 400 First Street East
Zumbrota, MN 55992
Phone: 800.732.7699
About Phone Orders: To minimize inaccurate phone orders, Custom Iron will read the order back to you. There is always potential for error in verbal communications, therefore, if there is an error, Custom Iron's records (not yours), will be assumed accurate. Custom Iron highly recommends written orders.
Sample & Display Orders: If we have a requested item in stock, we will gladly ship it to you within two business days. The Custom Iron product line is extensive. Our main focus is speedy custom fabrication for you, and therefore, many items are not stocked. We cannot efficiently setup and manufacture one item.
Minimum Order: $30 (also see "Sample & Display Orders")
NOTICE: The selection of stairs, railings, and railing system components and their compliance with building codes, safety laws, or any other law, ordinance, regulation, etc. that may apply is the sole and entire responsibility of the buyer and/or those representing the buyer.
Top of page